E-Government is the use of e-commerce to provide access to government information, services and interacts with people to increase efficiency, convenience and accessibility of public sector services to individuals, business partners and its internal operation.
The benefits of launched the e-government is to improve the government operates internally as well as how it delivers services to the people of Malaysia. The implementation of electronic government started with the initiation of Multimedia Super Corridor (MSC) by the Malaysian government in 1996. The implementation of e-Government in Malaysia heralds the beginning of a journey of reinventing the government by transforming the way it operate, modernizing and enhancing its service delivery. Simultaneously, it will improve information flow and processes within the government, improve the speed and quality of policy development, and improve coordination and enforcement. This enabled the government to be more responsive to the needs of its citizens.
The Implementation of E-Government in Malaysia
· Electronic Procurement (eP)
The purpose of electronic procurement is to re-engineer, automate, and transform current procurement system. The project would cover central contract, direct purchase and sale of supplies and services through the internet. It provides real time bidding solutions for buyers and sellers that bring an unprecedented level of profitability, control and simplicity to corporate procurement and liquidation processes.
The purpose of electronic procurement is to re-engineer, automate, and transform current procurement system. The project would cover central contract, direct purchase and sale of supplies and services through the internet. It provides real time bidding solutions for buyers and sellers that bring an unprecedented level of profitability, control and simplicity to corporate procurement and liquidation processes.
· Project Monitoring System (PMS)
This system is used to monitor the implementation of government’s development projects from the high-level management down to activity levels. This enables government agencies to have a better management and access information.
· Generic Office Environment (GOE)
The purpose is to introduce a fully integrated, distributed and scalable office environment that leverages use of Multimedia information technology. This will enable efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner.
· Electronic Labour Exchange (ELX)
This project provides a one-stop job search and job advertisement platform for Malaysian jobseekers and employers.
This system is used to monitor the implementation of government’s development projects from the high-level management down to activity levels. This enables government agencies to have a better management and access information.
· Generic Office Environment (GOE)
The purpose is to introduce a fully integrated, distributed and scalable office environment that leverages use of Multimedia information technology. This will enable efficient communication, allowing collaboration across all workers, and ensuring right information reaching the right people in a timely manner.
· Electronic Labour Exchange (ELX)
This project provides a one-stop job search and job advertisement platform for Malaysian jobseekers and employers.
· E-Syariah
E-Syariah provides a case of management structure that integrates the processes related to management cases for the Syariah Court.
· Human Resource Management Information System (HRMIS)
E-Syariah provides a case of management structure that integrates the processes related to management cases for the Syariah Court.
· Human Resource Management Information System (HRMIS)
This project provides a single interface for government employees to perform human resource functions effectively and efficiency. It also helps to standardize all human resource processes for federal state, statutory body, and local authority services.
· Electronic services (E-Services)
E-services can conduct the transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the internet. This system can help in solving the traffic jams and queuing problems.
Problems faced by e-government implementation
· Electronic services (E-Services)
E-services can conduct the transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the internet. This system can help in solving the traffic jams and queuing problems.
Problems faced by e-government implementation
1. Technological barrier - Lack of technical infrastructure.
2. Lacks of public awareness - public are not aware of the online services that offered.
3. Online behavior – Malaysians remain skeptical on using the electronic transactions especially on online banking about buying and selling from an internet store.
Citizen's Adoption Strategies
2. Lacks of public awareness - public are not aware of the online services that offered.
3. Online behavior – Malaysians remain skeptical on using the electronic transactions especially on online banking about buying and selling from an internet store.
Citizen's Adoption Strategies
E– Services has emerged and become gaining attention and importance for the citizen. Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour. Nowadays, governments all over the world are developing information systems and electronic services that have the capacity to meet the citizen’s needs and demands. The ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use the e-services. The government should also concern with the accuracy, relevancy and completeness information that provided to the citizens. Beside that, the successful of implement the E-Government in Malaysia is a way to determine Malaysia’s progress towards the vision 2020. With adoption the strategies of e-government in Malaysia, it can help to improve the legislation on personal data protection, privacy, and security that can protect citizen’s private information. In others way, it can help to provide e-citizen education, skills and training to every citizen are ready and able to adopt online government services.
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